Terms & Conditions

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Our Terms & Conditions For Using Our Website & Using Our Services.  You must read and agree to all the terms before utilizing our services.  To acknowledge these terms and conditions - click on the ACKNOWLEGEMENT BUTTON at the bottom of the page after you have read and certified that you agree to the terms and conditions.

This Website, "EngravingVancouver.com" & the Social Media Identities - including "@vancouverusa_engraving"; "@EngravingVancouverUSA" are all owned by "HotFabs,LLC" - which is a Limited Liability Corporation in the State of Washington in the United States of America.  Personal claims are protected under the LLC laws of the State of Washington.  The terms "EngravingVancouver.com" or any other names used above for marketing purposes are not the company that you are working with.  The terms here are all applicable and all business is done with HotFabs,LLC - a Washington State Limited Liability Corporation.  The term "We" & "Us" are used below refer to HotFabs,LLC.  The term "You" & "Your" & "You're" - refer you to/the person requesting our services.

Return and Refund policy:

• Due to the fully customized work & the permanent nature of the work we do with lasers - which is not reversible - we do not accept returns or refunds.  However, we will work with you to achieve satisfaction.

Materials Limit of Liability:

• You agree that We are not liable for more than $100 for any item or collection of items that are damaged through the process of laser engraving or customizing.  However, we always check materials before performing any work as to their tolerance to our work processes and will refuse any items that we suspect will not withstand our processes.  If there is an accidental destruction, we will inform you and will work with you to attempt your satisfaction.

Your Consent For Use of Marketing Of the Work We Do For You:

• Unless you specifically request that we do not post (on our website, or social media) - by using our services, you agree that we may use images of your item that has been customized by us for promotional purposes on our website, social media, or any other publicly accessible media.
• We will blur out personal information (including, phone number, address, birthdate) - but will show names in these images.  

Privacy:

• We will not share your personal information to any company wanting to contact you for promotional purposes or advertising purposes.
• We do not store payment information.
• Information related to minors will be protected based upon the adult who ordered the work to be done.

Applicable Laws:

• We follow all applicable Federal, State, and local laws.  If your work is presented to us and we are aware of any laws prohibiting the services, we will decline service and may refer you to an appropriately licensed (if such exists).

Content:

• We assume that any images, materials, or art that you provide is licensed, or owned by you.  We will not assume responsibility for your failure to obtain permission to use any copyrighted materials or trademarked materials.  You agree that you will solely be responsible for any litigation, or legal obligations that could arise due to conflicts, claims or requests by another party to assume liability for illegal or inappropriate use of such content.

We reserve the right to deny service in reproducing art, copyrighted, or trademarked material that we suspect or interpret as possibly infringing on another entity's rights or claims.

• By requesting a quote or bid for service with us, you agree that we reserve the right to deny services in placing content that we deem inappropriate, nude, pornographic, lewd, vulgar, illegal in any jurisdiction or otherwise distasteful upon your items.  However, we will determine the final decision to reject words, images or art and inform you if there is a question before accomplishing such work for you before payment or deposits are accepted.

Deposits:

• If you are ordering an item that we obtain for you (some examples: cups, tumblers, awards, or any other item that you need help ordering)  - we will require full payment for the products before placing the order.  If you decide that you do not want to use the items for us to engrave or modify for you - then agree and must pay an additional 20% for the time that it took for us to arrange the order if you want to take possession of said materials or items.  If you do not pay the additional 20%, then you agree to forfeit the items and we retain possession for us with other customers.

Payments:

• We accept payments through our chosen payment processors for credit or debit cards.
• Cash paying customers can request up to a 3% discount.
• We do not accept checks unless the check is from an institution or corporation.
• We do not accept personal checks.

Additional Important Terms, Agreements for Use and Conditions you Agree to Below:

Please note that HotFabs,LLC does not permit the return of the following products:

1. Product that is custom-configured to your specifications
2. Special Order

NOTE: 

CANCELLATION

Order for stock items can be cancelled up to 48 hours after your order has been placed as long as the item has not been packaged, crated and/ or shipped from us. Customized order CANNOT be cancelled once placed, this is no exception.

CUSTOM CONFIGURED PRODUCT

We are pleased to offer a product which is custom configured to your specifications, and encourage you to review your order carefully. Since the product is built to your specifications, the order can not be changed, modified or canceled once your order is in production.

SALES TAX

HotFabs,LLC will include sales tax based on our location (Vancouver, WA - USA) and the sales tax rate in effect at the time of shipping will be applied if you are having an item shipped to you. If the sales tax rate for the state in which your order is shipping changes before the product is shipped, the new tax rate in effect at the time of shipping will apply. The proof of purchase that HotFabs,LLC mails to you will include any applicable sales tax.

TAX-EXEMPT ORDERS

If your order is being placed on behalf of a tax-exempt organization, you can request that your terms account be set up as tax exempt. Be prepared to provide proof of state tax-exempt status for the state where the product is shipping (i.e. copy of your Tax Exempt Certificate or Letter). The organization name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not accepted.

DELIVERY

NEVER SIGN FOR ANY PACKAGE BEFORE YOU INSPECT IT. You must look at the package(s) to see if there is any damage. We recommend that you open each package regardless of the exterior of the carton(s) look like since there can be concealed damage. Once you signed for package(s) it becomes your sole responsibility. If the driver will not let you open the package(s) then fully inspect the outside of each carton and note any damages on the bill of landing such as the following: “Driver would not allow inspection prior to signing”. If there is sign of damage it is your discrete to received the package(s) or refuse it. If you are intentionally refused the shipment you are RESPONSIBLE for any additional shipping fee that may occurs. However, the damaged is too obvious please document as much as possible including taking pictures if it is necessary and refuse the shipment and call us immediately. All damages claims must be fill within 48 hours of delivery. No claim can be processed after that time. IF YOU DO NOT MAKE NOTE OF DAMAGES ON THE DELIVERY TICKETS OR FOLLOW OUR GUIDE LINES, IT BECOMES YOUR SOLE RESPONSIBILITY AND IT IS UP TO YOU TO FILE THE CLAIM WITH THE CARRIER.

PRODUCT WARRANTY

All HotFabs,LLC hardware and software products, including clearance and refurbished products are carry Limited Warranty against defects in materials and workmanship.

Note: Products sold by HotFabs,LLC which do not bear theHotFabs,LLC Brand name are serviced and supported exclusively by their manufacturers in accordance with any terms and conditions package with the products. HotFabs,LLC 's Limited Warranty does not apply to products that are not HotFabs,LLC-Branded, even if packaged is sold withHotFabs,LLC products.

BINDING AGREEMENT

By accessing this Website, you agree that these Terms and Conditions form a binding agreement between you, and HotFabs,LLC (EngravingVancouver & all other variations of the social media tags shown at the top of this document). If you do not wish to be bound by these Terms and Conditions, do not use this Website. HotFabs,LLC reserves the right to change these Terms and Conditions at any time; accordingly, you should review these Terms and Conditions each time you view the Website. Your continued use of this Website signifies that you agree to be bound by these Terms and Conditions as they may be amended.

PROFESSIONAL SERVICES DISCLAIMER

The content of this Website, such as text, graphics, images, information obtained from HotFabs,LLC’s manufacturers, suppliers and other entities, and other material (collectively, “Content”) is for informational purposes only. Any information furnished on this Website is not intended nor implied to be advice.

Your reliance upon information and Content obtained by you at or through this Website is solely at your own risk. IN NO EVENT SHALL HotFabs,LLC BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY DAMAGE OR INJURY (INCLUDING DEATH) TO YOU, OTHER PERSONS, OR PROPERTY ARISING FROM ANY USE OF ANY PRODUCT, INFORMATION, IDEA, OR INSTRUCTION CONTAINED IN THE CONTENT.

NO WARRANTIES

You acknowledge that the information on this Website is provided “AS IS” for general information only. HotFabs,LLC DOES NOT MAKE AND HEREBY DISCLAIMS ANY WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, OF ANY KIND REGARDING THIS WEBSITE OR THE INFORMATION IN IT, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF ACCURACY, COMPLETENESS, CURRENCY, RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE, OR ANY WARRANTY THAT THESE PAGES, OR THE SERVER THAT MAKES THEM AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. HotFabs,LLC reserves the right to change or discontinue at any time any aspect or feature of this Website.

EXCLUSION OF LIABILITY

IN NO EVENT SHALL HotFabs,LLC THEIR LICENSORS, SUPPLIERS OR ANY THIRD PARTIES MENTIONED ON THE WEBSITE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, PUNITIVE, GENERAL, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, CLAIMS FOR PERSONAL INJURY, WRONGFUL DEATH OR LOST PROFITS, OR DAMAGES RESULTING FROM THE DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF ANY DATA OR DUE TO ANY BUSINESS INTERRUPTION) ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF OR INABILITY TO USE THIS WEBSITE OR THE CONTENT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT HotFabs,LLC IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You acknowledge that in connection with the Website, information will be transmitted over local exchange, interexchange and internet backbone carrier lines and through routers, switches and other devices owned, maintained and serviced by third party local exchange and long distance carriers, utilities, internet service providers and others, all of which are beyond the control and jurisdiction of HotFabs,LLC and its suppliers. Accordingly, HotFabs,LLC assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of this Website.

Any claims arising in connection with your use of this Website or any Content must be brought within one (1) year of the date of the event giving rise to such action or be forever barred. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

COPYRIGHT, TRADEMARK AND OTHER PROPRIETARY RIGHTS

The Content consists of copyrighted works proprietary to HotFabs,LLC and/or its licensors or suppliers. You may download and print a single copy of the Content solely for your personal, non-commercial use. Any Content you download or print may not be altered in any way and must contain the following copyrighted notice: “Copyright © 2023 HotFabs,LLC. All Rights Reserved.” and all other copyright and proprietary rights notices which were contained in such Content. Any other use of the Content is expressly prohibited without our prior written permission and any rights or licenses to any tangible or intangible HotFabs,LLC materials not expressly granted herein are expressly reserved to HotFabs,LLC. Any unauthorized use of any of the Content is a violation of law and subjects you to all civil and criminal penalties provided for under domestic and international laws covering such unauthorized use.

All product and service names, logos and symbols used and displayed on this Website are registered and unregistered trademarks of HotFabs,LLC and others. Nothing on this Website shall be construed as granting, by implication, estopple or otherwise, any license or right to use any trademark displayed on this Website without the prior written permission of the trademark owner. HotFabs,LLC’s trademarks may not be used in connection with any product or service that is not associated or affiliated with HotFabs,LLC, in any manner that is likely to cause confusion among the public, or in any manner that disparages or discredits HotFabs,LLC or the trademark.

POSTING

You agree that you will not post any communications or content of any type that infringe or violate any rights of any party. By submitting communications or content to any part of this Website, you agree that such submission is non-confidential for all purposes. If you post such communications or content, you automatically grant—or warrant that the owner of such content has expressly granted HotFabs,LLC a royalty free, perpetual, irrevocable, world wide nonexclusive license to include the work on this Website (and to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display the communication or content in any media or medium, or any form, format or forum now known or hereafter developed).

LINKS

HotFabs,LLC may provide links on the Website, via advertising and otherwise, to other websites that are not under the control of HotFabs,LLC. HotFabs,LLC does not endorse or make any warranty of any type regarding the content contained on such websites or products and services offered therein. Your use of such websites is at your own risk and HotFabs,LLC is not liable to you for any loss or damage you may suffer by your use of such websites. You hereby waive any and all claims you may have against HotFabs,LLC regarding our inclusion of such links to third party websites or your use of those websites.

APPLICABLE LAW AND VENUE

By accessing this Website, you and HotFabs,LLC agree that the statutes and laws of the State of Washington, without regard to conflicts of laws principles thereof, will apply to all matters arising from or relating to use of this Website, except where preempted by the federal laws of the United States of America, in which case such U.S. federal law will apply. You and HotFabs,LLC also agree and hereby submit to the exclusive personal jurisdiction and venue of any state court in the State of Washington, with respect to such matters. Those who choose to access this Website from outside the United States do so on their own initiative and are responsible for compliance with local laws.

SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

SURVIVAL

The following provisions of these Terms and Conditions shall survive the expiration or termination of these Terms and Conditions: No Warranties, Exclusion of Liability, Applicable Law and Venue, Severability, Survival, Indemnification, Subscriber Agreement, and Complete Agreement.

WAIVER

Any waiver of any of these Terms and Conditions shall not operate or be construed as a continuing waiver of such term or condition or any other term or condition.

INDEMNIFICATION

In consideration of HotFabs,LLC allowing you to visit and use this Website, you agree to defend, indemnify and hold harmless HotFabs,LLC and its divisions, subsidiaries, parents, affiliates, partners, chains, and its respective past, present and future officers, directors, stockholders, trustees, employees, agents, insurers, servants, managers, estates, predecessors and/or successors in interest, representatives, assigns, attorneys and all other persons, firms, or corporations with whom any of the forgoing may have been, are now, or may thereafter be affiliated (collectively “Releasees”), from any and all claims, charges, injuries (including, but not limited to, death), actions, causes of action, sums of money due, suits, debts, liens, covenants, contracts, obligations, costs, expenses, damages (including special, general, incidental, consequential, or other damages), judgments, agreements, promises, demands, claims for fees and costs, or liabilities whatsoever, in law or equity, arising out of or relating to your use (lawful or unlawful) of the Website or the Content, your breach of any of the Terms and Conditions set out herein, your use of any linked websites reached through this Website, your inability to access the Website for any reason, your reliance on any errors or omissions on the Website, or your contraction of computer viruses of any nature obtained through your use of the Website or any website accessed through the Website. You agree to defend, indemnify and hold HotFabs,LLC and its divisions, subsidiaries, parents, affiliates, partners, chains, and its respective past, present and future officers, directors, employees, agents, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from (1) your breach of these Terms and Conditions or (2) your unauthorized or unlawful use of this Website or the Content.

SUBSCRIBER AGREEMENT

These Terms and Conditions govern your general access of and use of the Website, however, your use of any other services offered by HotFabs,LLC or its affiliates is also governed by your agreement with HotFabs,LLC or its affiliates relating to the provision of such services (the “Subscriber Agreement”). You must enter into an independent Subscriber Agreement in order to receive such services. In the event that any provision of these Terms and Conditions conflicts with any provision of the Subscriber Agreement, the Subscriber Agreement will control.

COMPLETE AGREEMENT

Except for the Subscriber Agreement, if any, these Terms and Conditions contain the entire agreement between you and HotFabs,LLC relating to your use of this Website.